graph TD;
A[Patient] -->|Clicks raised hand emoji| B[Flagged question];
B -->|Request attention| C[Alerts medical staff];
C -->|Doctor or office staff notified| D[Doctor or office staff];
D -->|Check flagged question| E[Doctor or office staff checks flagged question];
E -->|Answer within 24 hours| F[Doctor or office staff informs Patient: Answer within 24 hours];
F -->|Notification sent| G[Notification sent via email];
F -->|Answer provided in chat| H[Answer provided in chat];